FREQUENTLY ASKED QUESTIONS

Yes. All orders can be returned within 60 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging. Once we receive and inspect your return, the refund is processed within 7 business days.

For more information read our Refund Policy.

We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.

If you ordered an item that you wish to return, you can request a refund via our refund page.

Please follow the steps in our Refund Policy.

Please email help@ooakeyewear.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.

If your item arrives damaged, please keep all the packaging and contact us within 3 days of delivery. Send a picture of the package, items, and any notes from the delivery company to help@ooakeyewear.com.

We'll help you either get a refund or replace the item, depending on what's wrong.

We are extremely sorry to hear you received the wrong item!

Please contact help@ooakeyewear.com and we will help you to resolve the issue as soon as possible.

Our Lifetime Warranty covers everything we state won't happen to your OØAK eyewear.

Broken item? We'll replace it.
Accidental break? We'll replace it.
Manufacturer defects? We'll replace it.

Just email a photo of the item to our support team at help@ooakeyewear.com along with your order number, and we'll process a replacement item for you or OØAK store credit to spend on something else from our store.

No questions asked, no judgement, no fuss.

Our Lifetime Warranty only covers what we state won't happen, if your OØAK piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.

This warranty applies once per item, in line with our fair use policy.

OØAK implements a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.

Yes, we ship internationally!

Orders placed before 22:45 on business days will be dispatched the next day. Shipping times typically range from 3-10 business days, depending on the destination and the chosen shipping option.

We ship internationally, with Standard and Express shipping options available at checkout.

Shipping rates are calculated automatically based on your location and displayed in your local currency before payment.

A tracking number is sent by email once your order has been processed.

Sorry! Unfortunately we do not offer this service.

We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.

Discounts we offer are only valid for orders placed on our official website, and are only valid for a limited period of time.

Did you request a discount code in the checkout process but did it not apply? Check that the code was valid when you made the purchase.

If you tried a valid code but it has not been applied, please contact us via help@ooakeyewear.com

Clean your eyewear regularly using the microfiber cloth provided. Avoid paper towels, clothing, or harsh cleaning products, as these can damage the lenses and coating.

When not in use, always store your glasses in the protective case to keep them safe and in good condition.

All our items are designed at our main office in Florida, USA.

If you are an influential person on social networks or a company that fits with our image, we would be glad to receive your cooperation proposal!

Send us your application to collabs@ooakeyewear.com.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.